Company Information
Customer Support
|
One Up Offroad offers a 30 day return policy on selected items based on manufacturer return policies. For further information not listed, please contact your One Up Offroad account manager. |
|
Please call 1-888-986-6987 or e-mail our Returns Department at sales@oneupoffroad.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem. |
|
All products returned MUST be: 100 percent complete, contain ALL original boxes and packing materials, contain all manuals, and other accessories and documentation provided by One Up Offroad. PRODUCT MUST BE RETURNED IN ALL ORIGINAL PACKAGING AND/OR IN A SIMILAR MANNER TO HOW IT WAS SHIPPED TO YOU TO PREVENT DAMAGE. If you return a product improperly packadged YOU WILL BE CHARGED FOR RECOATING THE PART AND RESTOCKING FEES, NO EXCEPTIONS. We spend time and money to ensure that your part arrives in perfect conition, if we are taking a part back we expect you to return it in the same condition it arrived in. 15% of Jobber price - per item - for opened, new, unused parts, 30% of Jobber price - per item - for opened, used, undamaged returns only on current design traction blocks, lift blocks, and axle bar mounts
|
|
|
|
|
|
|
|
|
|
|
|
One Up Offroad reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Shipping charges are NOT refundable except in the case of defective or damaged items or if the return is a result of our error. If the item is returned for any other reason, you are responsible for the return shipping costs.
Our return policy is standard to the industry and it is our way to ask that you respect us in the same manner we respect our customers as we strive to have our products arrive at your doorstop in perfect condition.